A customer reached out to Cactus with a common yet frustrating problem: their top-load washer was making excessive noise, shaking violently, and even “dancing” around their garage during spin cycles. It was clear the machine was far from operating smoothly.
Diagnosis and Repair
At Cactus, we pride ourselves on getting to the root of the problem quickly and efficiently. Our expert technicians identified the issue—worn-out suspension rods, which are essential for stabilizing all top-load washing machines. These rods had lost their ability to absorb vibrations effectively, causing the washer to lose its balance during operation.
We promptly replaced the suspension rods, restoring the washer to its former glory. After the repair, the machine ran like new—silent, stable, and efficient.
Bonus Fix: Correcting a Plumbing Oversight
While on-site, we went the extra mile by addressing an unrelated but impactful issue. Three years earlier, during the washer’s initial installation, the hot and cold water lines had been accidentally swapped. This meant the customer had been washing their clothes in unintended water temperatures for years. We corrected this oversight, ensuring they can now wash their laundry with the perfect temperature every time.
Why Choose Cactus?
By replacing the suspension rods and fixing the waterline setup, we not only solved the washer’s immediate problems but also improved its overall performance and usability. The customer was thrilled with the results, and their washer is now running smoother and better than ever. At Cactus, we don’t just fix appliances—we elevate your experience.
Why settle for anything less than the best?
At Cactus, we’re dedicated to providing fast, reliable, and expert appliance repair services. Whether it’s noisy cycles, poor balance, or installation errors, we’ve got you covered! Your appliances deserve expert care, and Cactus is here to deliver.
Contact us today and see why we’re the #1 choice for appliance repair!
